Delivery Information


All orders placed and paid for by 15.00 are despatched the same day, Monday to Friday. We do not ship on weekends unless there are special circumstances. If you have an urgent requirement to have an order shipped same day but have missed this deadline, and it is before 16.30 then please call us and we may still be able to accomodate same day despatch.


We offer various options for delivery, but the key thing to remember is with BRC there is NEVER any financial risk for our customers. We will always re-ship all lost orders for free and make absolutely sure that our customers ALWAYS get the order they have paid for, even if it takes 2 or 3 attempts! This is why we are amongst the most reliable vendors in Europe and the safest to do business with.


Most UK vendors will make you wait three weeks for an order to be declared lost and even then will tell you to take it up with Royal Mail - this is illegal as it is a breach of the UK distance selling regulations. Distance selling vendors have a legal obligation to get your order into your hand, Royal Mail are just the vendor's subcontractor and therefore it is the vendor's responsibility to re-ship your order and then THEY chase up the lost order with Royal Mail. Do not accept anything less than this, it is your legal rights as a customer.

 

UK

  • 1st Class - This is an untracked delivery service which is next day for 90% of orders, but occasionally takes 2-7 days, although over 3 days is very rare. All orders under £50 qualify for this mode of delivery FREE of charge.
  •  Recorded 1st Class - This is a basic tracked/signed for delivery service which is next day for 90% of orders, but occasionally takes 2-7 days, although again, over 3 days is very rare. The cost of this service is £1.99. 
  • Special Delivery by 1pm - This is a fully tracked service which costs an additional £6.25 and guarantees delivery by 1pm next day.
  • Special Delivery by 9am - This is a fully tracked service which costs an additional £12.00 and guarantees delivery by 9am the next day.
  • Special Delivery with Saturday Guarantee - £9.00 - as the name suggests this means if you place and pay for an order up until 15.00 on a Friday afternoon then delivery by 1pm on Saturday is guaranteed.
  • Special Delivery with Saturday Guarantee before 9am - £18.00 - again, as the name suggests this means if you place and pay for an order up until 15.00 on a Friday afternoon then delivery by 9am on Saturday is guaranteed.

 EU

  • Airmail - This is unregistered normal airmail service and typically takes 2-7 days to arrive in continental EU destinations. The cost is £3.60 and is only available on orders below £60.

  • International Signed For / Airsure - We use Royal Mail's tracked Airsure and International Signed for services depending on what the destination country is. These typically take 2-3 days to Western Europe and 3-4 days to Eastern Europe. The cost is £9.98. Airsure is tracked but does NOT require a signature.

  • UPS Express - This is a 1 day service recommended for larger orders and means your order will usually arrive the very next business day after shipping to anywhere in the EU - it's a superb service. For a small number of remote postal/zip codes in some countries, it can take 2 days. The cost is £36. For orders over £500 the service is FREE and is the only option you have. Please note that the daily cut off time for UPS orders is 11am, and orders placed after 11am will not ship until the following day.

 

All customers are sent a shipping confirmation email on the evening of the day of despatch, and orders sent using tracked methods will also have the tracking number included in that email.


All lost orders are re-shipped for free when 7 days overdue for UK orders and 14 days overdue for EU order.

 

 

 

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BRC Fine Chemicals - 14 Hanover Street, London, W1S 1YH, United Kingdom