All orders placed and paid for by 15.00 are despatched the same day, Monday to Friday. We do not ship on weekends unless there are special circumstances. If you have an urgent requirement to have an order shipped same day but have missed this deadline, and it is before 16.30 then please call us and we may still be able to accomodate same day despatch.
We offer various options for delivery, but the key thing to remember is with BRC there is NEVER any financial risk for our customers. We will always re-ship all lost orders for free and make absolutely sure that our customers ALWAYS get the order they have paid for, even if it takes 2 or 3 attempts! This is why we are amongst the most reliable vendors in Europe and the safest to do business with.
Most UK vendors will make you wait three weeks for an order to be declared lost and even then will tell you to take it up with Royal Mail - this is illegal as it is a breach of the UK distance selling regulations. Distance selling vendors have a legal obligation to get your order into your hand, Royal Mail are just the vendor's subcontractor and therefore it is the vendor's responsibility to re-ship your order and then THEY chase up the lost order with Royal Mail. Do not accept anything less than this, it is your legal rights as a customer.
Airmail - This is unregistered normal airmail service and typically takes 2-7 days to arrive in continental EU destinations. The cost is £3.60 and is only available on orders below £60.
International Signed For / Airsure - We use Royal Mail's tracked Airsure and International Signed for services depending on what the destination country is. These typically take 2-3 days to Western Europe and 3-4 days to Eastern Europe. The cost is £9.98. Airsure is tracked but does NOT require a signature.
- Express Courier - This is a 1 day service recommended for larger orders and means your order will usually arrive the very next business day after shipping to anywhere in the EU - it's a superb service. For a small number of remote postal/zip codes in some countries and also some Eastern EU countries, it can sometimes take 2 days. The cost is only £15! For orders over £300 the service is FREE and is the only option you have. Please note that the daily cut off time for Express Courier orders is 2.30pm UK time (3.30pm CET) and orders placed after this will usually not ship until the following day.
All customers are sent a shipping confirmation email on the evening of the day of despatch, and orders sent using tracked methods will also have the tracking number included in that email. All lost orders are re-shipped for free when 7 days overdue for UK orders and 14 days overdue for EU order.
All customers are sent a shipping confirmation email on the evening of the day of despatch, and orders sent using tracked methods will also have the tracking number included in that email.
All lost orders are re-shipped for free when 7 days overdue for UK orders and 14 days overdue for EU order.